Frequently Asked Questions

  • Do I need an appointment?
    Yes. Appointments ensure that each bride and her guests have ample time to browse our selection of beautiful gowns. Our boutique works by 90 minute appointments so we can give you the undivided personal attention you deserve. To book your appointment, head over to our “Contact Us” section, as we book appointment by web and email. We try to accommodate last-minute weekday appointment inquiries as well. To schedule an appointment, please contact us at least 24 hours before the desired appointment date to check availability. 
  • When do I arrive?
    Please arrive on time for your appointment. In most cases, we have appointments immediately prior and immediately following your appointment, so should you arrive early or late, we may not be able to assist you. Should you be running late to your appointment (15 minutes or more), we reserve the right to cancel your appointment and allow walk-ins during your designated time. 
  • Who should I bring?
    Sometimes, less is more! Bring people that you are closest to and who’s opinion you truly value, who understand your personal style. You do not want to be overwhelmed by too many opinions. It is all about you and your bridal style. You need to choose what you love and feel the most comfortable with. Our boutique can accommodate 4-5 guests in your party. We are a cozy little boutique with limited seating to make your experience feel a bit more intimate. We love kiddos, however, since our boutique is NOT child-proof, this is an adults-only appointment. We care about the little ones and do not want to see them get hurt. Plus, this is your time to shine!!!
  • How do I pay for my dress?
    At this time, we accept payment by credit card only (we promise, we're working on a solution to this!). We require a 50% deposit to hold your dress - unless you'd like to take the dress with you when you leave your first appointment, then payment in full is required.  Please note we do not allow refunds, cancellations, exchanges or returns. 
  • How far in advance do I need to purchase my dress?
    Budget a month or so for alterations - the dresses in the shop may have already been altered, so some tailoring is to be expected. We do discourage shopping for your dress when you have more than 12 months before your wedding as trends can change seasonally. 
  • What should I bring to my appointment?
    We always welcome pictures and we LOVE Pinterest so go ahead and show us your wedding inspiration boards!!! Come with an open mind, because you might be surprised what looks best on you. Be open to different silhouettes, colors and fabrics. You may find "THE ONE" on your first visit here at Camilla Rose! Enjoy and do not over think your decision...when you feel beautiful, you know its the one!! Please bring undergarments!! Bring with you a strapless bra, nude undergarments, and any desired shape wear. Shoes similar in height to those you plan to wear on your wedding day can also be helpful. We ask our brides to please refrain from wearing heavy makeup and self-tanner to their appointment.  
  • Are food or drinks permitted?
    We politely ask that you leave your snacks at home for your appointment at the boutique. Drinks, on the other hand, are welcome (no BYOB!). Please make sure that all beverages do have a lid, as any spills on the garments will result in a dry cleaning fee.
  • What if I need to cancel or reschedule my appointment?
    For cancellation and rescheduling of appointments, we require these changes to take place at least 48 hours before your scheduled appointment - this allows us enough time to open that time slot to other brides. We will email 48 hours before your scheduled appointment to confirm and do need a response to allow us to have the boutique ready for your arrival. 
  • Will I need alterations?
    Yes! And you will be so happy you finally got something fitted perfectly for you. Alterations are an essential finishing touch to any gown. Alterations will make the gown truly yours. Most of our dresses have been pre-loved, so some alterations may have already been done. However, alterations are needed to make the dress fit perfectly to each bride. We understand this is an added cost that some brides may be reluctant to pay, but trust will love how you look in your gown after alterations are complete. We are happy to refer you to our most trusted seamstress, however we leave the final choice of who will alter your gown up to you!

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